Return & Refund Policy
Return & Refund Policy
Returns
At BGShop, customer satisfaction is our priority.
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories and documentation, if applicable.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products.
- Gift cards.
- Digital products.
- Items marked as final sale.
- Products damaged through misuse or normal wear and tear.
Refunds
After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your financial institution.
Shipping costs are non-refundable unless the return is due to our error or a defective product.
Exchanges
We only replace items that are defective, damaged during shipping, or incorrectly delivered.
If you need an exchange, please contact our Customer Support before returning the item.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Include:
- Your order number.
- Photos of the product.
- Photos of the packaging.
This allows us to resolve the issue quickly.
Return Shipping
Unless otherwise required by law or caused by our error, customers are responsible for return shipping costs.
Contact Us
If you have any questions regarding returns or refunds, please visit our Contact Us page.
Thank you for shopping with BGShop.
